Return and Refund Policy

Because we are a single location small business, we have a 14-day¹ refund policy AND a 30-day exchange or store-credit option.  All customers, both in-store and on-line, have 14 days after purchase to return an item to qualify for a full refund² of the purchase price for items discounted less than 30% off.  Additionally, for any returns received up to 30 days after purchase, we will honor an exchange for another size if it's in stock or store credit in the form of a gift card.  Our electronic gift cards can be used both in-store and on our web store to make purchases.

On-line customers’ return timeline will start with the shipping date from our store as day 1.  The post date of return shipping must be within the 14 day window to qualify for a refund.  The post date of return shipping must be within the 30 day window to qualify for any type of return.  If the post date is between 15-30 days, it will be for store credit in the form of a gift card only.  If the post date is more than 30 days from the date the item shipped from our store, the item is no longer eligible for return.

• To be eligible for a refund, the item must be in "sellable condition" just as it was sold: unworn, unwashed, or unused, with tags attached, and in its original packaging.

• To make a return in store, you’ll also need the receipt or proof of purchase.

• Purchases at 30% discount or more are a FINAL SALE.

• HOLIDAY EXCEPTION: gift purchases with a receipt may be returned for a refund, exchanged for product, or store credit from Nov 20th through December 31st of the calendar year.

Damages or Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), personal care goods (such as bath and body products), batteries, and gift cards. Any items discounted at 30% or more are non-returnable.  Please get call us at 320-763-3313 or email hello@sixthandbroadway.com if you have questions or concerns about your specific item.

Items sent back to us without first requesting a return will not be accepted.

How to self-submit a return request online:

1. Click your profile icon in the upper right corner of the navigation bar or click here.

2. Log in to your account by entering your email address in the requested box.

3. Click Continue. 

4. From your email account, open the email sent from 6th & Broadway and copy the six-digit verification code included in the email.

5. Go back to 6th & Broadway's previous login page, and then enter your six-digit verification code.

6. Click on the order that you want to submit for return.

7. If your order has more than one item, then select the item(s) that you want to return.

8. Select a return reason and add a note for us as needed.

9. Click Request Return

If your return is approved (see "Refund Policy" in the first paragraph), we’ll email you a return shipping label, as well as instructions on how to send your package.  Return shipping costs are the customer's responsibility, unless the mistake was caused on our end.  The cost of the return shipping will be deducted from your refund or store credit.  

Exchange or Store Credit/Gift Card 

If your return is approved and received within the 14-day refund window, we will make it right for you by refunding, exchanging your item, or providing store credit per your request.  If approved and received within the 15-30 day window, a gift card will be made available immediately via email or we can exchange your item for another currently in stock.  Shipping charges may apply to the customer.
Please contact us for any return and exchange questions at hello@sixthandbroadway.com.  We will respond within in 1 business day.  Additionally, you may call 320-763-3313 during regular business hours. 

 

Requesting a retro-active discount

Customers may request a refund or retro-active discount for a recent purchase because the item is now on sale.  Below are our guidelines for this policy:

• The item must have been purchased within 3 calendar days prior to the start of the Sale. 
• This request must be made within 30 days of the purchase date.
• If the above criteria is met, the customer is eligible to receive a store credit/Gift Card in the amount that reflects the difference between what they paid and the newly discounted price.
• The store credit will be sent to the customer in the form of an email gift card within 5 business days of the request.

Footnotes:

1. “Days” in this policy are considered calendar days.

2. For online customers, return shipping costs will be deducted from the amount of refund or store credit.